Spec Customer Journey Security Platform

Spec Customer Journey Security Platform is a fraud and bot detection solution that monitors and analyzes user behavior across the full scope of customer journeys in real time. It is designed to identify and mitigate fraudulent activity without introducing friction for legitimate users. The platform collects network, behavioral, device, and customer-provided data to build identity graphs and behavioral models, enabling risk decisioning based on complete journey context. Spec refers to this collected data as "Journey Data," which it claims includes over 14x more data points than traditional fraud detection solutions. Key use cases include: - Account Takeover (ATO) prevention - Payment fraud detection and pre-authorization decisioning - Refund fraud detection and abuse prevention Spec employs a honeypot-based mitigation technique that diverts fraudsters and bots into fake experiences, rendering them inactive without alerting them or impacting legitimate users. The platform supports customizable labels and signatures, which can be tailored to match specific business fraud patterns in collaboration with Spec's team. The platform is positioned for use across industries including marketplaces, eCommerce, and ticketing. Risk decisions are powered by real-time identity graphs that correlate signals across customer journeys to distinguish fraudulent from legitimate activity. A published case study features Indiegogo, a crowdfunding platform, which used Spec to reduce account takeovers and chargeback rates by gaining end-to-end journey visibility.