Redpalm Managed Backup & DR Service

Redpalm's Managed Backup and Disaster Recovery (BCDR) service provides business continuity solutions for organisations that need to protect and recover data and systems following accidental loss, corruption, or infrastructure failure. The service is split into two core components: **Managed Backups** Redpalm handles daily backup checks and performs monthly test restores to verify that data and systems can be successfully recovered. Backup job activity is tracked through a service desk, providing a full audit trail. Issues are automatically logged and assigned to engineers for investigation and resolution. **Disaster Recovery (DR)** Redpalm offers Disaster Recovery as a Service (DRaaS) with standard SLA recovery times targeting a 2-hour restoration window. Recovery Point Objectives (RPO) are typically 15 minutes, and Recovery Time Objectives (RTO) are commonly under 4 hours. Cloud-based DR options include Microsoft Azure or Redpalm's own cloud platform, redCLOUD, with colocation options available. **Monitoring** A 24/7/365 monitoring service covers networks, servers, and endpoints. The service includes proactive monitoring with automatic updates and threat protection, aiming to identify and resolve issues before they result in outages. **Service Model** Each client is assigned a dedicated client manager and technical engineer. Engineers are Microsoft certified. Redpalm is a Cyber Essentials and Cyber Essentials Plus certification body and a partner within the National Cyber Resilience Centre Group. The service reports a 99.9% backup job success rate across enterprise backup platforms.