Evo Technician Elevation is a Privileged Access Management (PAM) solution designed specifically for Managed Service Providers (MSPs). It enables MSP technicians to elevate their privileges to administrator level on customer and internal endpoints using real MFA identity validation and Just-in-Time (JIT) access, without ever exposing or requiring knowledge of admin credentials. Key operational aspects: - Technicians authenticate as themselves using MFA rather than shared or known admin passwords - Admin credentials are managed through automated, customizable password rotation - Access is granted on a Just-in-Time basis, limiting the window of elevated privilege exposure - A centralized, multi-tenant dashboard allows administrators to configure and enforce least-privilege permissions per technician - Single-click offboarding removes technician access across all admin accounts and all customer tenants simultaneously - A full audit trail tracks all technician activity during elevated sessions The platform supports elevation on Windows endpoints, Mac endpoints, and Microsoft Entra (formerly Azure AD) via JIT. It is built exclusively for the MSP market and its end customers, with a multi-tenant architecture suited to managing multiple client environments from a single control plane.