Journey Trusted Identity Platform

Journey Trusted Identity Platform is a suite of identity products designed for omnichannel customer interactions, covering authentication, identity verification, and secure transactions. The platform uses verified identity as a central reference point and operates on a Zero Knowledge Network architecture, meaning sensitive customer data is encrypted per session and not exposed to agents or third parties. The platform is organized into three main product areas: **Interactions & Transactions** Covers secure wire transfers, electronic forms (eForms), biometrically signed documents (eSignatures), payment capture for voice and digital channels, and proactive outbound engagement. Sessions are encrypted with proof of completion, without exposing sensitive consumer information. **Omnichannel Authentication** Provides passwordless authentication across digital and voice channels using cloud-based biometrics. Includes biometric account recovery, continuous authentication throughout a session, step-up authentication for sensitive transactions, and mutual authentication where both agent and customer verify each other's identity. **Enrollment & Onboarding** Supports digital identity establishment through background checks (credit, terrorism, mobile phone databases), KYC-compliant verification (eKYC), and digital identity verification via biometrics matched to a government-issued photo ID. Deployment options include contact center integrations, web and mobile browsers, and enterprise mobile applications. Key platform differentiators include its Zero Knowledge Network, regulatory compliance and reporting capabilities, and identity orchestration delivered as a service.