Journey

Journey (journeyid.com) is an identity verification and authentication company focused on biometric-based security solutions, with a particular emphasis on contact center environments. The company provides products and services that use biometric technologies — including facial recognition, fingerprint scanning, voice recognition, and behavioral biometrics — to authenticate individuals and replace traditional password- and security question-based verification methods. Journey's core offering targets the contact center use case, where it aims to modernize the customer authentication experience during phone-based interactions. The company positions its technology as a way to simultaneously improve security, customer experience, and privacy — three goals it acknowledges have historically been difficult to achieve together. The platform leverages biometric modalities such as voice recognition, retinal scanning, and physiological recognition to verify identity without relying on knowledge-based authentication (KBA) methods like passwords or security questions. Journey also addresses data privacy compliance, referencing regulations such as CCPA, HIPAA, and COPPA as part of the regulatory context in which its customers operate. The company's target market includes businesses across various industries that handle sensitive customer data and require secure, efficient identity verification — particularly those operating contact centers. Journey also touches on AI-related data privacy considerations in its content, suggesting ongoing development in AI-assisted identity and authentication workflows.