Cyber Defense Operations is a managed cybersecurity service offered by Network Six, structured across three tiers (Basic, Advanced, Elite) with optional add-ons. **Basic Tier ($99.99/user/month):** - Advanced endpoint protection with 24/7 threat hunting - Round-the-clock Security Operations Center (SOC) - Email security - Centralized logging and threat intelligence (SIEM) - Identity Threat Detection and Response (ITDR) - Employee security awareness training - Immutable Microsoft 365 backups - Expert-guided incident response - Custom disaster recovery and incident plans - Remote monitoring and management platform **Advanced Tier ($199.99/user/month):** - All Basic features plus DNS-layer web protection - Layered Managed Detection and Response (MDR) with dual endpoint tools - Advanced Cloud SIEM+ with automated detection and response - Automated threat containment and response - Zero Trust environment implementation guided by CIS Controls - AI-enhanced investigations and guided playbooks - Secure password manager - Advanced IT support and bi-annual cyber business reviews **Elite Tier ($249.99/user/month):** - All Advanced features plus proactive vulnerability management and patching guidance - Advanced security awareness with simulated phishing campaigns - Unlimited remote IT support - Quarterly cyber business reviews - Comprehensive IT documentation and asset management **Add-Ons:** - ShadowVault Ops Server Backup ($229.99/500 GB): immutable onsite/offsite backups, ransomware recovery, compliance-ready storage - ShadowVault Ops Desktop Backup ($45.99/250 GB): automated offsite backups, file-level recovery, ransomware protection - Microsoft 365 Management and Licensing: license management, user provisioning, policy enforcement, usage analytics