Flexis IT

Flexis is an ISO 27001 certified managed services provider (MSP) that delivers NOC, SOC, and Help Desk services to MSPs and mid-sized businesses across industries including SaaS and software. The company operates offices in the US, Canada, and India, with an offshore delivery center in New Delhi, and maintains a policy of never subcontracting its work. Flexis offers Network Operations Center (NOC) services under a Remote Infrastructure Management (RIM) model, providing 24x7 monitoring and management, dedicated engineering support via Agile Pods, hourly project-based support, and backup and protection services. These services are aimed at optimizing IT operations and service delivery for client organizations. The company's Help Desk services are offered on a white-label basis, enabling MSP partners to scale their support capabilities under their own brand. Support encompasses multivendor client systems, installation, moves, changes, deskside support, and software support, with multiple business model options available. Flexis also provides a fully managed, 24x7 Security Operations Center (SOC) service that includes log inspection, real-time security event monitoring and analysis, verified threat notifications, incident remediation guidance, and breach prevention actions. This SOC offering is designed for MSPs and mid-sized companies seeking end-to-end security monitoring, threat detection, and incident response without building an in-house capability. Where possible, Flexis integrates with clients' existing toolsets to streamline onboarding. The company positions its combined NOC, SOC, and Help Desk offerings as an augmentation layer for existing IT service teams.