Datto

Datto is an IT solutions platform designed primarily for Managed Service Providers (MSPs) and IT teams. It offers a suite of integrated products spanning backup and disaster recovery, endpoint management, and professional services automation. Core product areas include: Unified Backup: - Provides backup and disaster recovery for data residing on-premises, in the cloud, on endpoints, and in SaaS applications - Uses an immutable cloud storage layer to protect backups from unauthorized access - Includes BackupIQ technology, which uses AI to automate backup operations, detect anomalies, and accelerate recovery - Designed to protect against ransomware, data loss, and unplanned downtime Datto RMM (Remote Monitoring and Management): - Cloud-based RMM platform for remotely monitoring, managing, and securing endpoints - Includes automated patch management and built-in ransomware detection - Offers native Microsoft 365 management within the same interface - Supports automation via custom scripts, policies, and webhooks Autotask PSA (Professional Services Automation): - Business management platform for IT service delivery - Handles ticketing, quoting, contracts, projects, and payments - Includes Cooper Copilot, an AI assistant that summarizes tickets, drafts communications, and documents resolutions - Integrates natively with Datto RMM for unified endpoint and service management The platform is sold as a commercial offering and targets MSPs looking to consolidate IT management, data protection, and service delivery into a single ecosystem.