Evo Help Desk Verification is an identity verification tool designed for Managed Service Providers (MSPs) to confirm end-user identity before providing technical support. It adds a verification layer to help desk workflows to reduce the risk of fraudulent support requests and accidental credential theft (e.g., social engineering attacks targeting support staff). The product is built on top of Evo's existing MFA infrastructure and uses the same Evo mobile app for authentication, meaning MSPs do not need to adopt separate verification tools. Verification requests are managed through Evo's multi-tenant dashboard, allowing MSPs to handle approvals across multiple client organizations from a single interface. The verification flow leverages Evo's Identity Engine and delivers push notifications to end users via the Evo mobile app, which the user must approve before support is rendered. This process is intended to demonstrate due diligence in identity verification, which can reduce legal liability for MSPs in the event of an account takeover or breach resulting from a fraudulent support request.