Atera is an IT management software platform designed for IT departments and managed service providers (MSPs). The platform combines remote monitoring and management (RMM), ticketing, service desk, patch management, asset management, network discovery, and IT automation into a single solution priced on a per-technician basis. A central component of Atera's offering is "Robin by Atera," a patented AI agent that autonomously resolves device and cloud issues end-to-end without requiring human technician intervention. Robin handles the full incident lifecycle: intake and user verification, autonomous execution of approved remediation actions on endpoints or in the cloud, and closed-loop verification and logging. The platform also includes an AI Copilot feature aimed at assisting technicians with their workflows. Core platform capabilities include: - Remote Monitoring and Management (RMM) for endpoint visibility and control - Ticketing and service desk management - Automated patch management for endpoint security - IT and ticket workflow automation - Asset management and inventory - Network discovery and scanning - Analytical reporting and dashboards - Billing and contract management for MSPs - An app center for third-party integrations Atera serves enterprise IT teams and MSPs, with over 13,000 organizations listed as customers, including brands such as Boeing, Marriott, and Grant Thornton. The platform is cloud-delivered and positions itself around reducing IT ticket volume and technician workload through AI-driven automation.