InterVision Disaster Recovery as a Service (DRaaS) is a managed disaster recovery solution that combines people, processes, and technology to enable organizations to recover from disruptive events such as ransomware, data breaches, and natural disasters. Key SLA commitments include: - 99.99% infrastructure availability uptime target during replication and disaster events - 99.9% replication service uptime - Mutually agreed-upon Recovery Time Objectives (RTOs) covering VMs, operating systems, and applications - 24/7 recovery team response measured in minutes The service covers both cloud-native workloads (DRaaS in Cloud) and traditional on-premises datacenters transitioning to cloud failover sites (DRaaS to Cloud). Air-gapped accounts and immutable data protection are used to guard against ransomware. Core components of the solution include: - Certified Recovery Testing with a 100% test success guarantee - Custom Disaster Recovery Playbook development - Secure Recovery Landing Zones with encryption, immutability, isolation, and segmentation - A SaaS-based recovery portal for verifying solution status, spending, and testing - Prescriptive onboarding and training - A dedicated primary point of contact for relationship and operational management - Expert-led failover and failback support during declared disaster events The service targets organizations in education, financial services, government, healthcare, and manufacturing sectors.