Callsign Dynamic Interventions

Dynamic Interventions is a component of Callsign's Orchestration Layer platform that addresses social engineering and fraud by replacing static, predictable authentication warnings with dynamic, context-aware interventions. Core functionality: - Generates dynamic questions and warnings that vary based on user context, making them difficult for fraudsters to predict or coach victims through - Combines user-centric recognition models with threat detection to determine when and how to intervene during a user journey Recognition capabilities: - User identity models built around device, location, and behavioral signals to identify individual users - Threat scoring that checks for fraud signals including copy/paste activity, rapid page/screen navigation, remote access tools, malware, and bots - Telephony detection to identify if a user is on a phone call during a session, which may indicate social engineering in progress - Real-time SIM-swap checks Orchestration capabilities: - Agile orchestration engine that triggers dynamic step-up authentication based on the specific type of fraud detected - Journey flows can be built and modified without significant development overhead, allowing teams to adapt to emerging scam patterns Personalization: - Interventions are contextual and hyper-personalized, meaning customers see different warnings at different points depending on risk signals rather than the same generic message each time - Alerts are designed to appear only at points of genuine danger, aiming to reduce warning fatigue and improve user response rates The product is targeted at fraud, authentication, and business teams within organizations seeking to defend against social engineering and authorized push payment (APP) fraud.