Illuma

Illuma is a financial technology company headquartered in Plano, Texas, focused on voice security for financial institutions, including credit unions and banks. The company operates as a CUSO (Credit Union Service Organization) dedicated to securing voice interactions in contact centers and self-service channels. Its core product, IllumaSHIELD, is a voice security platform combining real-time voice authentication, fraud prevention, adaptive multi-factor authentication, and deepfake detection. The platform uses AI-powered voice biometrics along with human and AI collaborative review to continuously verify caller identity during conversations. The solution is designed to reduce fraud in contact centers, particularly account takeover attempts, while reducing the authentication burden on call center agents. It is positioned as a solution that can be implemented within days and is targeted at organizations that may not have the budget of larger financial institutions for fraud prevention technology. Illuma's platform addresses use cases such as caller verification, risk rating of calls, and detection of AI-generated voice deepfakes used in fraud schemes. The company primarily serves financial institutions such as credit unions and community banks in the United States, providing technology aimed at improving both security and account holder experience in voice channels.