Zapoj IT Event Management is a platform designed to manage IT service disruptions, interruptions, security breaches, cyberattacks, and change management issues. The product combines AIOPS capabilities with major incident management functionality to consume data from monitoring tools, analyze patterns and trends, and determine when and whom to notify. The platform reduces system noise through suppression, deduplication, and service routing techniques. It includes on-call calendar management with standard or custom shift rotations such as weekly, weekend, overnight, or monthly schedules that sync with mobile devices. The product features a no-code/low-code integration builder for designing incident response workflows at any impact level. It supports both app-based and event API integrations to connect with monitoring tools. The platform provides incident-level reporting with detailed insights into how incidents were handled. IT Event Management integrates with ITSM tools like ServiceNow, Remedy, and Cherwell to leverage CMDB definitions and correlate change management data with monitoring tool events. The system aims to reduce mean time to identify problems and decrease mean time between IT service failures by automating incident response and routing incidents to appropriately skilled resources.