FirmGuardian Shield OPS is a managed endpoint detection and response (EDR) solution designed to protect organizations from cyber attacks. **Detection:** The product uses next-generation EDR software to identify threats through two primary methods: conventional virus signature-based detection, and behavioral analysis mapped to the MITRE ATT&CK framework. It also incorporates both public and private threat intelligence feeds to enhance detection accuracy. **Response:** Shield OPS combines automated incident response with human-led intervention. Automated actions initiate quarantine and deletion of suspicious files to reduce mean time to remediate (MTTR). Human analysts (referred to as "resident agents") conduct more thorough incident response when needed, collecting forensic data to inform and strengthen ongoing defensive measures by understanding the full scope of attacks.