RSA Help Desk Live Verify

RSA Help Desk Live Verify is an identity verification solution designed to secure help desk interactions through passwordless, bi-directional authentication. The product authenticates both help desk staff and end users simultaneously during support interactions to prevent social engineering attacks, technical support scams, and impersonation attempts. The solution eliminates the need for users to share PINs or personal details during help desk verification processes. It provides real-time threat detection through continuous anomaly detection and intelligent policies that monitor support workflows for fraudulent activity. The system includes protection against malware, trojans, and other threats targeting mobile authentication. RSA Help Desk Live Verify supports various use cases including password resets, remote user support, and high-risk transactions such as wire transfers and real-time payments. The product applies context-aware verification to secure sensitive actions and maintains consistent authentication across field, remote, and office-based employees. The solution is part of the RSA Unified Identity Platform and integrates with the broader RSA identity ecosystem including authentication, access management, governance, and lifecycle capabilities. It is positioned to support Zero Trust architecture implementations and can function as an enhanced security layer for Microsoft Entra ID environments.