Resolve is an IT automation and orchestration platform designed for IT service management (ITSM) and IT operations teams. It enables organizations to automate repetitive IT workflows, orchestrate tasks across systems, and reduce reliance on manual ticket-based support processes. The platform includes two AI agents: - RITA: An agentic service desk automation agent that resolves routine IT requests before they become tickets. - Jarvis: An AI workflow builder that converts plain-language prompts into production-ready automation workflows. Core capabilities include: - Automation & Orchestration: Building and executing workflows across IT systems to accelerate incident resolution. - AIOps: Automated event response to reduce alert fatigue. - Discovery & Dependency Mapping (DDM): Provides visibility into IT environment components and their interdependencies. - Integrations & APIs: Connects to third-party tools and applications via a library of pre-built integrations. - Automation Exchange: A library of pre-built automations for common IT tasks. Resolve targets several use cases including service desk automation (password resets, access requests, software fulfillment, VPN troubleshooting, email and calendar recovery), IT operations (network incident response, infrastructure automation, service reliability), and enterprise experience (employee onboarding/offboarding, multilingual automation, self-service via Slack and Teams). The platform is aimed at CIOs, CTOs, IT infrastructure and operations teams, ITSM/service desk teams, NetOps, HR, and managed service providers (MSPs). It serves industries including financial services, retail, and telecommunications.