Redpalm Incident Response Service is a managed cybersecurity service that assists organisations in responding to active cyber-attacks, including ransomware, data compromise, and other security incidents. When an incident is reported, Redpalm provides immediate expert guidance on what steps to take and what to avoid in the early stages of an attack. A dedicated client manager and technical engineer are assigned to the organisation. The service includes access to digital forensics specialists who analyse system data, user activity, and other digital evidence to identify the nature and scope of the threat. Evidence is collected and preserved throughout the process. Following containment, a forensics report is produced detailing how the attack occurred, including its origin and progression, with recommendations to reduce the risk of recurrence. Redpalm also provides 24/7/365 monitoring of networks, servers, and endpoints as part of its broader managed service offering, with proactive threat detection and automatic updates. The company holds certifications as a Cyber Essentials and Cyber Essentials Plus certification body, and is a partner within the National Cyber Resilience Centre Group. All engineers are Microsoft certified. The service can be complemented by cyber security assessments, IT audits, and health checks.