Pondurance 24/7 SOC is a managed Security Operations Center (SOC) service, also referred to as SOC-as-a-Service, designed for mid-market organizations that require continuous security monitoring without maintaining a fully staffed in-house team. The service is delivered by U.S.-based security analysts operating around the clock, including nights, weekends, and holidays. The SOC covers the full security operations lifecycle across four core phases: - Detect: Real-time monitoring using multi-source threat signals and risk-based analytics. - Investigate & Respond: Threat investigation to determine scope, followed by automated and human-led remediation and containment. - Validate & Triage: Human review of every alert to eliminate false positives, with SOAR capabilities to coordinate workflows between the SOC and customer teams. - Report & Improve: Post-incident analysis and proactive recommendations to refine detection rules and strengthen defenses. The service includes active threat hunting by analysts skilled in identifying and containing threats. Threat intelligence is sourced through a partnership with Recorded Future. The SOC can function as a full outsourced security operations function or as an augmentation layer for organizations that already have internal security staff. Key operational metrics cited include 325 combined years of SOC analyst experience, processing of 3.4 million threat detection events per month, and an 80% reduction in serious incidents reported by customers.