Northwave Cyber Security's Incident Response Service, operated by their Computer Emergency Response Team (CERT), provides on-demand assistance to organizations experiencing active cyber attacks. The service offers a 24/7 emergency hotline with an initial triage assessment delivered within 30 minutes of contact. The team handles approximately 200 serious cyber incidents per year and can deploy on-site on the next available flight. Core service areas include: - **Forensic Investigation:** Certified forensic capabilities are used to determine the root cause of a breach, gather evidence objectively, and support potential legal proceedings. - **Recovery Support:** The team assists with restoring systems and business operations, while also helping manage communications with stakeholders and supply chain partners during downtime. - **Ransomware Response:** Specialized handling of ransomware incidents including negotiations with threat actors to minimize financial and operational damage. - **Employee Impact Management:** Beyond technical recovery, the service addresses the human impact of cyber incidents on an organization's workforce. The service is positioned as an end-to-end incident response engagement, covering the full lifecycle from initial triage through recovery. It is available to organizations across Europe and beyond, with on-site deployment capability.