IT Help, Inc. NOC Services is a managed Network Operations Center offering that provides continuous monitoring and management of IT infrastructure on a 24/7/365 basis. Core operational functions include: - Round-the-clock monitoring of networks, servers, applications, and services with alerting on detected incidents - Incident response and escalation handling by a dedicated NOC team, with structured escalation paths to reduce downtime - Patch management covering regular updates and security patches across all systems - Proactive maintenance tasks aimed at preventing failures before they occur - Performance reporting on uptime, quality, and optimization metrics Security-focused services include: - Antivirus alert tracking and threat response coordination to reduce infection risk and data loss - Firewall and network security monitoring for unusual activity or potential breaches - Network and security assessments, including IT and security audits for compliance purposes Operational support services include: - Help desk and ticket coordination, routing incoming incidents through the support structure - Backup oversight and remediation - Clear SLAs with defined escalation procedures The service is positioned as an outsourced NOC solution, allowing organizations to extend IT coverage without adding internal headcount. It is delivered remotely and targets businesses seeking to maintain uptime and operational continuity without building an in-house 24/7 team.