Matisoft provides incident response services designed to help organizations recover from security incidents and cyber attacks. The service addresses various types of incidents including virus attacks, data breaches, system compromises, and other security-related issues. The company has experience handling advanced persistent threats and sophisticated malware including ShadowPad, PlugX, Stuxnet, WMI-Ghost, and DJVU Ransomware. Their team includes specialists in threat intelligence, research, and reverse engineering. The service follows an organized approach to address and manage security incidents with the goal of minimizing damage and reducing recovery time. Case studies demonstrate experience with APT groups including APT29, Thrip, and OceanLotus, as well as ransomware variants like SAMSAM and DJVU. The incident response offering is positioned as a consulting service where customers can contact experts for assistance during active security incidents or breaches. The service covers incidents targeting various sectors including government, defense, healthcare, telecommunications, energy, and critical infrastructure.