HEROIC Incident Response Service is a professional cybersecurity service that provides emergency response, investigation, and recovery support for organizations experiencing active cyber incidents. The service is available 24/7 via a dedicated emergency hotline. Core service phases include: - Immediate Engagement & Containment: Isolating infected systems, halting malicious activity, and limiting business impact. - Digital Forensics & Investigation: Parsing system logs, network traffic, and endpoint activity to determine attacker infiltration methods, lateral movement, data exfiltration paths, and compromised assets. - Threat Intelligence Integration: Leveraging threat intelligence to identify known adversaries and campaigns, exploited vulnerabilities, and threat-actor-specific countermeasures. - Remediation & Recovery: Removing malware and backdoors, restoring business-critical systems to a pre-incident state, and updating configurations including zero-trust architecture implementation. The service covers a range of incident types: ransomware and data extortion, account and identity compromise, data breaches and theft, insider and persistent threats, DDoS and service disruptions, and malware and cloud security incidents. HEROIC follows NIST and ISO 27001 standards and coordinates with cyber insurance providers, legal counsel, and regulatory bodies to support compliance and liability management. Endpoint Detection and Response (EDR) tooling is deployed as part of the response process.