FixMeStick is a physical USB device designed to scan and remove viruses, malware, trojans, and spyware from Windows PCs and Intel-based Macs. Unlike conventional antivirus software that operates while the operating system is running, the FixMeStick works by rebooting the computer into a separate environment loaded from the USB stick itself. This allows it to detect and remove infections that persist within the active OS and cannot be cleaned while the system is running. The device uses a multi-scanner technology that incorporates three antivirus engines, providing broader detection coverage than a single antivirus solution. It is intended to complement — not replace — existing antivirus software by addressing infections that have already bypassed installed security tools. Key characteristics: - Operates outside the host OS by booting from the USB device - Compatible with PCs made after 2001 and Intel-based Macs from 2006 to 2017 - Recommended for monthly use as a supplemental malware removal routine - Does not interfere with or replace existing antivirus software - Comes with dedicated customer support (in-house, not outsourced) FixMeStick reports finding malware on more than 80% of computers it scans, even among users who already run antivirus software. It is marketed primarily to home users, with a separate business offering available.