AWARE7 IT-Security Notfall is an incident response retainer service offered by AWARE7 GmbH, a cybersecurity firm based in Gelsenkirchen, Germany. The service provides 24/7 access to IT security incident response experts who assist organizations during active security incidents such as cyberattacks, data breaches, and ransomware infections. Upon contacting the service, the process proceeds as follows: - Initial information is gathered about the organization and the nature of the incident. - A callback with a preliminary phone consultation is provided shortly after. - If required, experts travel on-site to the affected organization. - Active support is provided throughout incident containment and recovery. The service covers a range of incident types including hacker attacks, data leaks, and ransomware. The primary objective is to minimize the impact of the incident and restore normal operations as quickly as possible. Contact options include a direct emergency phone line, a callback request service, an appointment scheduling service, and a general contact form. The service is positioned as an on-demand retainer, meaning organizations can engage it when an incident occurs without requiring a prior long-term contract setup.