Redpalm Managed IT Services is a UK-based managed service provider (MSP) offering outsourced IT support, monitoring, and security management for SMEs and public sector organisations. Core service areas include: - 24/7/365 monitoring of networks, servers, and endpoints, with proactive issue detection and resolution before outages occur - IT support via an ITIL-aligned service desk (remote and on-site), with an average call answer time of 8 seconds and 92% same-day issue resolution - Cyber security and compliance, including Cyber Essentials, Cyber Essentials Plus, and IASME certification support, phishing training, and vulnerability scanning - Data backup and business continuity/disaster recovery planning - Device and network management, including patch management and endpoint protection - Hardware procurement, licensing, cloud services, and hybrid IT setup - IT strategy and consultancy Redpalm holds ISO 27001 certification and Cyber Essentials Plus accreditation, and operates as a certification body for Cyber Essentials. It is also a partner within the National Cyber Resilience Centre Group and a Microsoft partner with Microsoft-certified engineers. Support plans are customisable and scalable. Services can supplement an existing internal IT team or function as a fully outsourced IT department. Pricing is structured on predictable monthly costs rather than reactive, break-fix billing.