Metallic Backup for Microsoft Dynamics 365 is a SaaS-based backup and recovery solution designed to protect CRM data within Microsoft Dynamics 365 environments. It covers both production and sandbox environments and supports multiple Dynamics 365 CRM modules including Sales, Marketing, Customer Service, and Field Service. The solution performs full and incremental backups of entities, records, forms, field attributes, metadata, properties, and data structures. Backups are automated on a daily basis without requiring manual user intervention. Storage is provided via Microsoft Azure Blob (Hot, Cool, and Archive tiers), with unlimited cloud storage and unlimited retention included by default. Recovery options include item-level restore, point-in-time rollback, and direct restoration to original or new locations. The product also supports sandbox seeding, which enables development and testing workflows using backed-up production data. Security features include immutable backups isolated from source data, multi-layered security protocols, and zero-trust access controls. The solution is deployed as a SaaS offering, requiring no on-premises infrastructure maintenance. Pricing is per user per month, starting at $3.60/user/month for 1–750 users, with volume discounts available for larger deployments. An optional add-on called Metallic Recovery Reserve provides air-gapped storage in Azure or OCI. Microsoft Active Directory and Azure Active Directory Backup is included free with any Metallic subscription purchase.