GMI is a Managed Security Service Provider (MSSP) that positions security as a foundational element across all of its IT service offerings. With over 40 years of experience, GMI delivers a suite of managed IT and security solutions targeting organizations across education, healthcare, financial institutions, state and local government, public safety, small business, and enterprise sectors. GMI's core service areas include: - **Service Desk / Help Desk**: 24/7 IT support covering passwords, platforms, devices, and day-to-day user issues. - **Security Operations Center (SOC)**: Continuous threat detection, incident response, and security oversight utilizing tools such as CrowdStrike and Elasticsearch, augmented by AI-driven analysis. - **Network Operations Center (NOC)**: Around-the-clock monitoring and maintenance of network infrastructure to minimize downtime. - **Procurement**: Sourcing of hardware, software, and licensing aligned to client business and technology strategies. - **Managed Compliance**: Compliance management services including certification support. - **Asset Management**: IT asset tracking and management services. GMI also offers a product called "Tidal," referenced on the site but not described in detail on the homepage. The company is led by Tim Roemer, a former CIA intelligence officer and former Arizona Director of Homeland Security.