GeDInfo Assistenza Remota is a remote support service offered by GeDInfo, an Italian IT services provider. The service allows technicians to access and troubleshoot a user's computer remotely, eliminating the need for on-site visits. Users can download and install a lightweight software module on their Windows or Mac computer to initiate a remote session. Once activated, a GeDInfo technician can connect to the device and perform diagnostics or resolve technical issues directly through the remote connection. The service is designed to reduce intervention times and associated support costs by enabling online consultations instead of physical on-site visits. It is available for both individual users and business/corporate environments. Two separate download options are provided: - A Windows-compatible remote support module - A macOS-compatible remote support module Both modules are hosted via the LiveCare platform (logins.livecare.net), which appears to be the underlying remote access technology powering the service.