Aunalytics Managed Services provides ongoing support and security for servers, workstations, and networking equipment. The service includes 24/7/365 remote monitoring and management to mitigate infrastructure downtime risks. The offering includes remote monitoring agents with client-based interactive support, performance management, alerting, asset management, and reporting capabilities. On-site support is available when remote resolution is insufficient. The service employs a Zero Trust Approach focused on identity and data-centric secure access with full visibility across multiple working locations. The team consists of certified network and security engineers who provide proactive security services. Service components include: - Secure Managed Services with embedded security focusing on people and access - Advanced Security with visibility tools and expert analysts for threat defense - Advanced Compliance support for regulatory requirements - Cloud Services in data center facilities with redundant and scalable hosting - Internet Services providing symmetrical multi-carrier connectivity starting at 20Mbps - Data Transport via MetroEthernet on the ChoiceLight Fiber Network - Backup and Disaster Recovery (BaaS and DRaaS) solutions - Data Center Services (Colocation) in South Bend, IN and Kalamazoo, MI with SOC2 Type II certification - Project Services for lifecycle management and business expansion - Managed Analytics Services including data science, AI, ML, and management of Kubernetes, Hadoop, and Alluxio environments The service operates on a recurring monthly rate model to eliminate unforeseen capital expenditures.