METCLOUD Service Desk is an outsourced IT support service that functions as a centralised point of contact for managing and resolving IT-related issues and inquiries on behalf of client organisations. The service is positioned as an alternative to maintaining an in-house helpdesk team, offering round-the-clock support staffed by IT technicians. It is aligned with ITIL (Information Technology Infrastructure Library) best practices, providing a structured approach to IT service management. Key operational characteristics: - Available 24/7, year-round - ITIL-aligned service delivery - Designed for small-to-medium enterprises - Managed entirely by METCLOUD personnel The service targets organisations looking to reduce the cost and complexity of running an internal IT support function. METCLOUD claims cost reductions of 40–60% compared to in-house support teams, citing third-party research. Productivity and user experience improvements are also cited as outcomes.