SafeAeon Expertise-as-a-Service (EaaS) is a 24x7 remote IT and cybersecurity staffing service that provides on-demand, dedicated technical resources to MSPs, MSSPs, and end-clients without requiring full-time hiring. The service covers four primary resource types: - Helpdesk Resources: Outsourced customer support and IT helpdesk staff handling day-to-day end-user support tasks. - Security Engineers: Trained engineers with expertise in areas such as secure software development, penetration testing, and virtual CISO (vCISO) functions. - Project Manager Resources: On-demand project managers to oversee IT projects, customizable by technology expertise and time zone. - L2/L3 Engineers: Specialized escalation-level engineers who resolve tickets according to SLA requirements. Resources operate on flexible work hours aligned to the customer's time zone and are provided under a fixed monthly fee model. SafeAeon manages all administrative and HR overhead, including hiring, training, and resource management. The service is SOC 2 Type 2 and ISO 27001 certified. It includes a dedicated customer relationship manager, access to SafeAeon's extended team for ad-hoc recommendations, and comprehensive in-house training tailored to customer use cases. It serves over 2,500 customers across 10+ time zones.