Open Systems SASE Experience is a managed Secure Access Service Edge (SASE) solution that combines Security Service Edge (SSE) and SD-WAN as a Service into a single-vendor platform managed through a unified portal. The solution is structured around three components: 1. Native Managed SASE Platform – A single-vendor, integrated platform consolidating SSE and SD-WAN technologies into one portal. It is managed by Open Systems' own Mission Control Operations Center staffed by certified Level-3 engineers, distinguishing it from third-party MSSP-managed SASE offerings. 2. Service Experience Delivery – The operational delivery framework consisting of: - Mission Control Operations and Support - Integration Management - Implementation and Change Management - 24×7 follow-the-sun global operations 3. Service Experience Promise – A set of explicit, measurable commitments including: - Service Level Agreements (SLAs) - Use of Level-3 engineers exclusively - Proactive and preemptive support - Assigned dedicated experts Monitoring capabilities include health checks on every on-premises device every 60 seconds, customer issue notifications within 6 minutes of detection, and ticket escalation to a Mission Control engineer within 8 minutes. Open Systems claims 25+ years of managed services experience underlying its monitoring and alerting capabilities.