Kount Chargeback Prevention Alerts is a transaction dispute resolution service that notifies merchants of disputed transactions before they escalate into formal chargebacks. The platform aggregates prevention alert services from multiple vendors into a single interface, enabling merchants to act on disputes early — typically 2 to 5 weeks before a chargeback would otherwise occur. When a customer disputes a transaction with their bank, the bank initiates a prevention alert. Kount receives the alert on the merchant's behalf, allowing the merchant to review the transaction and take action, such as issuing a refund, to resolve the dispute. The bank is then notified, and the chargeback is avoided. Key operational characteristics: - Onboarding can be completed in as little as 24 hours - Automation is applied to the alert handling process to reduce manual effort and errors - Merchants can configure how much or how little of the workflow is automated - In-depth reporting and analytics are provided, with metrics available at both aggregate and per-vendor levels Kount acts as a preferred reseller for both Verifi and Ethoca, the two primary prevention alert vendors, consolidating their services into one platform. The solution is designed to integrate with a merchant's existing processes and is positioned as one component of a broader chargeback management strategy.