Nigel Document Concierge is an encrypted document management and delivery platform designed to help businesses securely communicate with customers and enable those customers to manage personal administrative documents. **Core Functionality:** Nigel provides a secure digital vault where customers can receive, store, import, scan, and share documents. It is accessible across multiple devices and eliminates the need for paper-based or insecure document handling. **AI Capabilities:** The platform uses AI to enable natural language document search, automatic extraction of key dates from documents, and the generation of event reminders. It also surfaces insights and savings opportunities through a feature called "Smart Skills." **Security Architecture:** - At-rest encryption using AES 256-bit - In-transit encryption via SSL/TLS - Multi-factor authentication (MFA) - Layered data security strategy - Consent-based third-party integrations **Deployment Models:** Nigel is offered in two configurations: - White-label solution: Companies can brand and deploy Nigel as a standalone or integrated customer engagement tool. - Introducer solution: Companies deploy Nigel during a specific customer interaction, after which customers may continue using it independently. **Accessibility:** The platform is designed to bridge paper and digital document management, targeting users who may be digitally underconfident. It supports scanned physical letters and provides AI-generated summaries. Nigel was developed as part of the UK Smart Data Challenge, supported by the Open Data Institute and the Department for Business and Trade (DBT).