Deepnet Security Password Reset is a web-based self-service portal built on the DualShield platform that enables Active Directory (AD) domain users to reset forgotten passwords and unlock accounts without contacting the helpdesk. The solution allows users to initiate password resets from any location and device via a standard web browser. Identity verification during the reset process is handled through SMS/email verification codes and/or security questions configured by the user. The product aims to reduce helpdesk workload by removing the need for manual password reset tickets, which are estimated to account for at least 40% of typical helpdesk volume. Users are also notified proactively when their passwords are approaching expiration. Key capabilities include: - Self-service password change and reset via a web portal - AD account unlock functionality - SMS and email-based verification for identity confirmation - User-defined security questions - Password expiry notifications