SDG Customer Identity & Access Management is a professional services offering that helps organizations design, deploy, and operate customer identity and access management (CIAM) programs. The service addresses the challenges of managing external user populations at scale while balancing security, usability, and compliance requirements. The offering includes advisory services for CIAM strategy development, maturity assessment, and roadmap planning. SDG analyzes customer identity journeys, defines identity proofing and verification models, and establishes consent and privacy governance structures aligned with regulatory requirements. Implementation services cover the design and deployment of customer identity platforms, including registration and login flows, social login and passkey support, consent capture, account recovery processes, and integration across web, mobile, API, and partner channels. Security capabilities focus on fraud prevention through identity risk scoring, behavioral analytics, bot and automation defense, account takeover prevention, synthetic identity detection, and integration with fraud operations platforms. Managed services provide ongoing operational support including identity flow monitoring, configuration management, conversion funnel optimization, abuse signal monitoring, compliance reporting, and access to identity engineers and fraud analysts. The service is designed for enterprises managing millions of external identities across customer-facing digital platforms, with emphasis on reducing fraud exposure while maintaining user experience and supporting business growth objectives.