Progressive Digital Workplace Management is a managed service offering that provides comprehensive support for modern hybrid and remote work environments. The service addresses digital workplace challenges including endpoint management, security, and employee experience across distributed workforces. The offering includes end-user experience management for monitoring and resolving IT, HR, field, and facilities issues. Endpoint security management provides protection by monitoring and managing endpoints according to company policies. The service supports meeting room and townhall management for hybrid work scenarios, ensuring seamless connectivity for virtual meetings. BYOD and mobile device management capabilities allow employees to access applications and data on personal devices while maintaining visibility and control. Employee onboarding and offboarding services use automated workflows to streamline HR processes. Virtual desktop management delivers support for Desktop-as-a-Service and VDI environments. End-user application support provides round-the-clock assistance for business applications to reduce downtime and maintain productivity. Unified collaboration support enables teams to work together using collaboration applications and file-sharing technologies. The service is powered by Workelevate, a platform that uses AI, machine learning, and NLP to automate employee support requests. Features include an omnichannel AI chatbot for self-service, live remote support for devices and applications, and an HR chatbot for HR-related queries. The platform integrates with ITSM, HRMS, and messaging platforms. Progressive operates a 24x7 Security Operations Center that monitors endpoints and uses User and Entity Behavior Analytics for threat protection. The service aims to reduce support costs through self-service tools and centralized support management.