The Ontinue ION Cyber Defense Center is a managed security operations service that extends customer SecOps teams with dedicated personnel operating across five globally distributed centers in a follow-the-sun model, providing 24/7 continuous monitoring and coverage. The service is staffed by several specialized roles: - Security Analysts (Cyber Defenders): Detect and respond to threats around the clock, reachable within seconds. - Technical Account Managers (Cyber Advisors): Tailor protection models and work to strengthen customer security posture. - Data Scientists: Train AI models on defender behavior to optimize processes and automation. - Automation Engineers: Use AI-driven insights to drive further automation in the ION platform and Cyber Defender Workbench. - Threat Hunters: Conduct proactive and continuous threat hunts within customer environments. - Threat Intelligence Team: Monitor and identify emerging threats, curate threat feeds that enrich alerts from the Microsoft control plane. - Vulnerability Management Team: Continuously monitor environments, prioritize vulnerabilities by risk, and provide mitigation guidance. - Detection Engineers: Design and maintain a coverage model using an Adaptive Coverage capability to evaluate and integrate new Microsoft security capabilities in near real-time. Global locations include Redwood City (USA), Zurich (Switzerland), London (UK), and Noida (India). The Cyber Defense Center operates as part of the broader Ontinue ION MXDR platform, with optional add-on services for Managed Vulnerability Mitigation (MVM) and IoT/OT security.