MegaplanIT Managed Detection and Response (MDR) is a managed security service that provides continuous monitoring and response to network-based threats. The service is powered by Novawatch and built on Bricata's network detection platform. The service monitors all inbound, outbound, and internal network traffic to identify intrusions, lateral movement, and malware proliferation. When a malicious presence is detected, containment processes are initiated to neutralize the threat. Operations are run from a 24/7/365 Security Operations Center (SOC) based in Scottsdale, Arizona, staffed by certified security engineers and analysts who perform threat hunting and investigation. Key capabilities include: - Enriched network metadata collection and analysis - Perfect-fidelity smart PCAP capture with metadata-to-PCAP linking - Stateful anomaly detection - AI-based binary inspection for zero-day file detection - Deep packet inspection (DPI) with signature matching - Context-sensitive auto-generated queries - Prioritized alerting - Packet dropping for active threat containment - Hash generation and forensic evidence export - Open APIs for integration with third-party tools The service uses a tiered support and incident classification model (High, Medium, Low) with defined response time expectations across three tiers of escalation.