HERO Managed provides outsourced IT services designed to replace internal IT departments for small to mid-sized businesses. The service operates as a complete managed service provider, delivering end-to-end technology management including help desk support, infrastructure management, and cybersecurity operations. The platform includes 24/7 help desk and remote support with U.S.-based technicians, proactive network monitoring, and automated patch management. Security capabilities include endpoint protection with EDR, email security with phishing protection, SOC monitoring, and compliance tools for HIPAA, FINRA, and PCI standards. Infrastructure services cover cloud services management for Microsoft 365 and Azure, business continuity planning, backup solutions with both cloud and local options, and on-site technical support for the Tampa Bay area. The service includes virtual CIO (vCIO) strategic planning to align technology decisions with business objectives. All services are delivered under a flat-rate monthly pricing model with no hourly charges. The provider handles user support, hardware management, security monitoring, compliance alignment, and technology strategy. Local technicians are available for hands-on troubleshooting and emergency response. The service targets businesses without internal IT staff or those looking to eliminate IT management overhead. Clients receive access to certified engineers, enterprise-grade security tools, and scalable systems without hiring employees.