HERO Network Monitoring is a managed service that provides continuous oversight of IT infrastructure including routers, switches, servers, endpoints, firewalls, and cloud-based platforms. The service operates 24/7/365 to detect abnormalities, outages, performance drops, and security threats before they impact business operations. The platform monitors device health, bandwidth usage, latency, hardware status, and suspicious activity in real-time. When issues are detected, automated alerts are routed to HERO's Network Operations Center (NOC) where certified U.S.-based technicians respond and resolve incidents. The system tracks CPU overloads, device failures, bandwidth saturation, dropped connections, overheating hardware, failing drives, and resource exhaustion. All monitored events are logged, timestamped, and documented to support compliance requirements including HIPAA and PCI. Monthly reporting provides audit trails and performance insights. The service includes threat detection capabilities that flag malware, intrusion attempts, and suspicious activity, with automated blocking of threats before user impact. The monitoring solution supports both on-premises and cloud-based infrastructure, providing visibility across distributed environments, remote workforces, and multi-location enterprises. Patch compliance tracking verifies that critical security updates are applied across all systems. Response times average under 5 minutes for alerts, with 70% of alerts resolved before requiring ticket creation.