Serval

Serval provides an AI-native IT service management platform that combines help desk, access management, and automation capabilities. The platform deploys AI agents to automate help desk requests, provision access, and build workflow automations through natural language descriptions rather than traditional drag-and-drop builders. The platform includes three core AI agents: a Help Desk Agent that resolves employee requests and provisions just-in-time access via Slack, Teams, email, or web portal; an Automation Agent that generates workflow automations from natural language descriptions; and an Insights Agent that provides operational recommendations and security improvements. Serval builds workflows in code while presenting them in a no-code interface, allowing non-technical users to create automations while enabling technical teams to inspect and manage workflows in Git. The access management functionality automates access requests for applications, resources, and roles with customizable policies, approvals, and provisioning flows. The platform provisions access via SCIM groups, direct API, or custom AI-generated workflows, and automatically schedules deprovisioning. It provides unified access governance with visibility into current and historical access requests. Serval includes a complete ticketing system with AI copilot capabilities for escalated tickets, asset management with multi-source ingestion and reconciliation, and knowledge base integration. The platform offers flexible deployment options including cloud-hosted, hybrid, or self-hosted configurations, with team segregation for different departments. It supports SOC 2, HIPAA, and GDPR compliance frameworks, includes SAML and SCIM support, and provides audit logging with SIEM integration.