Matrix42

Matrix42 is a Frankfurt, Germany-based software company with over 30 years of experience that provides service management, endpoint management, and digital workspace solutions to organizations across Europe and beyond. The company serves more than 5,000 customers through a network of 300 partners, with offices in 13 countries including Germany, Austria, Switzerland, Romania, Ukraine, Finland, Spain, France, and Italy. Matrix42's core platform focuses on helping IT and HR departments digitalize and automate their workflows through an Enterprise Service Management (ESM) platform. The company positions itself as a European alternative in the service management market, offering a flexible deployment model it calls "Cloud Your Way," which allows customers to run its technology in public cloud environments, regional cloud infrastructure, or on-premises data centers. Key product areas include IT service management (ITSM), unified endpoint management (UEM), client lifecycle management, and service desk solutions. The platform covers asset and software license management, device management, and compliance workflows. Matrix42 has been recognized in the Forrester Wave for Unified Endpoint Management and the Gartner Magic Quadrant for Enterprise Mobility Management Suites, and holds certifications from PINK VERIFY for 11 ITIL-aligned processes. The company targets mid-to-large enterprises, particularly in the DACH region (Germany, Austria, Switzerland), and reports a 93% customer satisfaction rate and a claimed 51% ROI from its ESM platform. Matrix42 employs over 600 people globally.