Charm Security provides an AI-powered platform designed to protect organizations and their customers from scams, social engineering, and human-centric fraud. The company offers two main product lines: AI Copilots that support fraud, financial crime, and frontline staff by analyzing alerts and providing real-time insights for intervention and resolution, and AI Agents that engage directly with customers at critical moments to stop scams in real time. The platform focuses on three core capabilities: discovering scam techniques and Human Vulnerabilities and Exposures (HVEs) to deliver customer risk profiles and actionable insights; protecting organizations through personalized AI-driven awareness programs and prevention tools; and disrupting scams at critical moments with real-time interventions across digital, voice, and in-person channels. Charm Security serves financial institutions, credit card issuers, payment processors, digital platforms, marketplaces, retailers, telecommunications companies, healthcare and insurance providers, and utilities. The platform addresses fraud types including APP (Authorized Push Payment) fraud, SMS phishing, vishing, impersonation scams, and fraudulent transactions involving gift cards and prepaid products. The platform is designed for low-to-no integration with existing systems such as banking apps, retail systems, and marketplaces. It combines behavioral psychology and fraud expertise with contextual intelligence to provide real-time alerts, verification tools, and intervention strategies that help customers validate recipients and transactions. The company also supports frontline employees with tools and training to detect and disrupt scams during customer interactions.