NetrioNow is a managed IT service delivery platform built for mid-market organizations, combining AI, automation, and governance into a unified ecosystem. The platform is designed to replace reactive, break-fix managed services with a proactive, automation-first model. Core capabilities include: - A unified self-service portal that provides customers with online access to all aspects of their IT and security engagement - An automation engine that handles routine tasks such as patching, monitoring, and incident response - The NetrioAI Suite, which enriches operational data and provides context-aware insights - A Foundations Framework and Risk and Compliance Modules for managing governance and regulatory alignment - Live dashboards, risk registers, and audit trails for full environment visibility - Knowledge and collaboration tools for internal and customer-facing use - Customizable dashboards and centralized reporting The platform targets mid-market IT teams dealing with hybrid cloud, SaaS sprawl, IoT complexity, and ongoing cyber threats. It positions Netrio as a managed services partner rather than a traditional contracted vendor, combining human-led account and service delivery teams with AI-assisted self-service capabilities. The platform is described as inspired by the AgioNow platform and draws comparisons to ServiceNow in terms of feature breadth.