ITPartners+ Remote Monitoring and Management (RMM) is a managed IT service built on Datto's cloud platform that enables remote monitoring, management, and support of business endpoints. The service provides visibility into the performance, health, and status of IT assets, including asset discovery and remote issue resolution. It operates as a cloud-based solution with no on-premises hardware requirement and a stated 99.99% availability SLA. A central feature is ransomware detection, which uses behavioral analysis of files to identify crypto-ransomware activity on endpoints. Upon detection, the system attempts to terminate the ransomware process and automatically isolates the affected device from the network to prevent lateral spread. Isolated devices retain communication with the Datto RMM platform, allowing technicians to continue remediation remotely. Alerts are sent to technicians automatically upon detection, and integrations can trigger ticket creation. The service includes patch management, enabling deployment of software patches to endpoints to reduce vulnerability exposure. Proactive support is provided by ITPartners+ technicians available 24/7/365. When integrated with Datto SIRIS (a business continuity and disaster recovery product), technicians can restore affected endpoints to a previous state following a ransomware incident. Policy-driven monitoring allows configuration of targeted device monitoring, including alert locations, file extensions, and alert priority.